Knowledge Base

The basic operational test

You must have access to the server from the following URL’s:

• http://localhost
• http://<ip address of the machine>
• http://localhost/webpropertyserver/webpropertyserver.asmx
• http://<ip address of the machine>/webpropertyserver/webpropertyserver.asmx
• http://<localhost>/<your project>
• http://<ip address of the machine>/<your project>

If this is not possible, make the following changes. After each step, check the above URL access.

Procedure common to all operating systems

1. In the file Web/WebVue.dat, ensure that the parameter IPQUERYLEVEL is set to 0. Add the
   parameter TRACE = 3 (this will generate traces for WebVue).
2. Check that the .Net FrameWork version applied to virtual directories and WebPropertyServer
   <your project> is 2.0.50727 (on the application pools in server environments).
3. Verify that IIS uses port 80.
   1. From a DOS prompt enter the command: netstat -a –o. This produces a list of active connections.
   2. Find the local connection (127.0.0.1 or MachineName) that uses port 80 (or http).
   3. Note the process number that uses this connection. (last number on the line)
   4. Open the Windows Task Manager and check that the number corresponds to the inetinfo.exe process.
4. Check that the port 8090 is used by PcVue.
   1. From a DOS prompt enter the command: netstat -a –o. This produces a list of active connections.
   2. Find the local connection (127.0.0.1 or MachineName) that uses port 8090.
   3. Note the process number that uses this connection. (last number on the line)
   4. Open the Windows Task Manager and check that the number corresponds to the sv32.exe process.
5. Add the right to read/write, for the PcVue folders USR  & BIN PcVue, for the user IUSR_[Hostname] IWAN_ [Hostname] ASPNET.
6. Add the users IUSR_[Hostname], IWAN_[Hostname] and ASPNET to the local Administrator group.
7. Remove the IUSR_computername account from the Guests group and add it to the User Group

Procedure specific to Windows XP

1. Open a DOS shell and, from the folder C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\, execute the command « aspnet_regiis.exe –i ».
   
2. Change the local security policies.
   1. Click Start, then click Run to open the command shell.
   2. Type Gpedit.msc in the command line and then click OK.
   3. Open the Object Properties “Deny access to this computer from the network”
      
   4. Remove the Guest group and the Anonymous user account.

Procedure specific to Windows 7

1. Change the local security policies.
   1. Click Start and type Gpedit.msc in the command line and then click OK.
   2. Open the Object Properties “Deny access to this computer from the network”
      
   3. Remove the Guest group and the Anonymous user account.

Other things you can try

This is a list of other solutions that have been reported by the support engineers. Not in any particular order.

1. Rename the WEB directory.
   1. Stop PcVue.
   2. Rename the folder <Project>\WEB to <Project>\WEB_bak.
   3. Restart PcVue.