| Details:
The Log Files are found in the User’s temporary folder unless otherwise stated. By default these folders are:
- XP, 2003: C:\Documents and Settings\<user>\Local Settings\Temp
- Vista, W7, 2008: C:\Users\<user>\AppData\Local\Temp
These folders are normally hidden and you may have to change the Windows Folder Settings to display them.
- XP, 2003: Windows Explorer/Tools/Folder options
- Vista, W7, 2008: Windows Explorer/Organize/Folder and search options
For PcVue 11 and 11.1
Installation log
– MSIxxxxx.log
Uninstall log
– MSIxxxxx.log
If there are several files, try to select the correct one using the timestamp. Otherwise send the complete folder and the support team may be able to determine the correct one.
Prerequisites main log file
– VSD<xxx>.tmp\install.log
Individual prerequisite log files
Visual Studio 2012 Update3 Redistributables (x86)
– dd_vcredist_x86_xxx.log
– dd_vcredist_x86_xxx_0_vcRuntimeMinimum_x86.log
– dd_vcredist_x86_xxx_1_vcRuntimeAdditional_x86.log
Microsoft SQL Server 2005 Backward Compatibility Compatibility
– aisqlbc.log*
Microsoft SQL Server 2012 SP1 Native Client x86
– aisqlncli.log*
Microsoft SQL Server 2012 SP1 System CLR Types x86
– aisqlclrtyp.log*
Microsoft SQL Server 2012 SP1 Management Objects x86
– aisqlsmo.log*
Start screen log file. Created by the setup.exe located at the root of the installation package
– AI_xxxxxxxx.log
Installshield log file. Only created if the installation source media is a writable device. The file is created in the SV folder (at the root of the installation package).
– InstallShield.log
* From 11.0.06007 these files are found in C:\Windows\Temp
For PcVue 10.0
Installation log
– MSIxxxxx.log
Uninstall log
– MSIxxxxx.log
If there are several files, try to select the correct one using the timestamp. Otherwise send the complete folder and the support team may be able to determine the correct one.
The logs for VBA and the WST Demo Portal are included in the main log file (Cf. chained MSI).
Prerequisites main log file
– VSD<xxx>.tmp\install.log
Individual prerequisite log files
Visual C++ 2008 redistributables
– dd_vcredistMSIxxx.txt
– dd_vcredistUIxxxx.txt
OPC Core components redistributable
– aiopccore.log
SQL 2005 Backward compatibility
– aisqlbc.log
SQL 2008 management objects
– aisqlsmo.log
SQL 2008 Native clients
– aisqlncli.log
SQL CLR Types
– aisqlclrtyp.log
Start screen log file. Created by the task that checks the target OS, the presence or not of IIS and .Net Fx 3.5.1. This exe launches the external prerequisite bootstrapper (depending on platform and current language). It is used when the user selects Install Supervisor or Install Web Supervisor
– ailauncher.log
Installshield log file. Only created if the installation source media is a writable device. The file is created in the SV folder (at the root of the installation package).
– InstallShield.log
Other useful information
If necessary it is possible to force the generation of a log file for all Windows Installer use by changing the registry.
- Under the key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer
- Just create an entry RG_SZ, Name = Logging, Data = voicewarmupx
This option can slow down all installations – do not keep it longer than necessary.
The generated Log files names have the following form: MSIxxxxx.log |
