Report an incident
If you’ve encountered an incident or have safety concerns, please use the form below to report it. Your feedback helps us maintain a safe and secure environment for all. Please provide as much detail as possible to assist our team in addressing the issue promptly.
We will get back to you as soon as we can
When submitting a vulnerability report, we expect the finder to provide at least the following information:
- Name of the Product with its build number and the affected component
- Detailed description of the potential vulnerability and its impact
- Installation or configuration prerequisites
- Proof-of-concept or exploit code if available
- Step-by-step instructions
- Any other relevant information
You can reach our teams with reports in English or French, our offices are located in France.
Email: secure@arcinfo.com
PGP public key file
PGP Fingerprint:
F45A 2E7A 8E04 F94C 6A1D 8854 5BFD CE3C C773 0F28
ARC Informatique handles the reported information securely and applies industry standards to keep the information confidential.
The finder’s personal data is only used to undertake actions regarding the reported security vulnerabilities. We will not disclose your personal information to third parties without permission, unless required by law.