Knowledge Base

PcVue version 8.10 uses Driver Sentinel Version 7.3.0. PcVue 8.00 and earlier versions use Sentinel Driver Version 5.41. There is no problem with having multiple Sentinel drivers on a PC using parallel port keys. On the other hand, the USB driver versions 5.41 and 7.3.0 are mutually incompatible.

You can then use one of the following workarounds

Work-around (1)

If you have a parallel port on your PC, you can use a parallel key.

Work-around (2)

1. Uninstall Sentinel Driver Version 7.3.0, while via Windows Control Panel: Add/Remove Programs.
2. If requested, restart the station before continuing.
3. Install Sentinel Driver version 7.3.2.

During installation, use the Custom installation and select the components ‘Sentinel Protection Server’ and ‘Sentinel Keys Server.’

Sentinel Driver 7.3.2 is available on a PcVue CD (since 8.10 SP1 Release) in the following directory Sv\Sentinel\Sentinel Protection Installer 7-3-2 or on the Safenet Sentinel website

Work-around (3)

Before using one of the versions of PcVue:

1. Uninstall the superfluous Sentinel driver
2. If required, restart the station before continuing
3. Re-install the required Sentinel driver

De-install must be done via Windows Control Panel: Add/Remove Programs.

The entry ‘Sentinel System Driver’ lets you remove the software of version 5.41.
The entry ‘Sentinel Protection to Install 7.3.0’ lets you uninstall version 7.3.0.

You can run the installation from the PcVue installation media:

1. Run Setup.exe/Start.exe from the root
2. Choose ‘Other Products/Tools’
3. Choose ‘Sentinel Driver’

If you don’t do the installation in this way, in the case of the driver 7.3.0, select the Custom installation and select the component ‘Sentinel Protection Server.’

Solution of the problem

Version 8.10 Service Pack 1 replaces version 7.3.0 of the driver with version 7.3.2 which does not have the incompatability issue.