Knowledge Base

Introduction

Let’s analyse two types of possible architectures, to use the correct terms later. First architecture is all in one architecture:

Web back end: PcVue which provides the services and data required by WebVue and mobile client applications.

WDT: Web Deployment Tools that must be installed on the web server.

WDC: Web Deployment Console which is installed by WDT.

IIS: Internet Information Services, an extensible web server software created by Microsoft for use with the Windows NT family.

Now let us see another possible architecture, named Network isolation and DMZ:

As you can see in this architecture, PcVue is not installed on the IIS web server. You only need to install the Web Deployment Tools:

And on the PcVue Web back end station, you need to install PcVue and its Back ends Web & Mobile functionality:

1/ Binding in WDC

When you deploy a web site, never create a binding with IP address and hostname filled:

Enter the FQDN (recommended) or hostname or IP (not recommanded):

2/ Back end on PcVue project

On your PcVue project, be sure that a Backend Core has been created and the project has been restarted since. Of course, the project must run on the Web back end station:

While you are adding one Web Server, consider adding a first window:

3/ User on PcVue project

You must have at least one user associated with one profile that have access enabled for Web:

In the Window and Layer tabs of the profile, remember to select the appropriate levels. Take time to test the connection to this account in PcVue first, to check that the first page can be opened.

4/ Web browser cache

Before trying to connect from your web browser, empty its cache.

With (Ctrl + Shift + Del) you can delete for instance Cache and cookies from the web browser for all time period:

If the webclient page was already opened, you can press (Ctrl + F5) to refresh a webpage ignoring cache.

The shortcut also works on common web browsers:

Mozilla Firefox

Safari

Opera

Microsoft Edge

And remember that WebVue is not compatible with Internet Explorer.

5/ What to do in case of error

If you encounter an error, send the traces to technical support.

Start by increasing the level of traces in the Web Deployment Console:

Then try again.

You can then send us the traces which will be located by default in this location:

C:\inetpub\logs\LogFiles\SV Website

In addition to the classic PcVue traces on the back end Web station (the compressed Log Files directory, which is in the Bin directory of PcVue).