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[KB1099]Installation error: PcVue 12 Log Files

Tags: Installation, PcVue 12

4 years ago
By LM
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Applies to:

PcVue 12


Summary:

Unexpected behavior during the PcVue installation process.
Originator: JM


Details:All files are created in the User temporary folder.
This folder is, more exactly, located on C:\Users\<Installer user>\AppData\Local\Temp\
The “installer user” can be:
– The logged user, when this user has administrator rights
– The admin user who really do install, when the logged user has not administrator rights
You can access by typing %Temp% into Run window, only when the installer user is the logged user (when he has Administrator rights)

Warning: AppData is a hidden folder, so you need to allow display of hidden items.

A trick to find the log files more easily:
– Use Details view for the user temporary directory
– Sort the display according to the ‘Data modified’ column, so that more recently created files be displaying first.

Log files list:

StartScreen

–    AI_<datetime>.log
–    AI_SetupRestart.xml
–    AI_<datetime>Restart.log
Samples:
–    AI_39163434.log
–    AI_39164247Restart.log

Prerequisite
Common prerequisite bundle

–          Common_Prerequisite_<datetime>.log

D3DCompiler (KB4019990) for Windows 7 SP1 and Windows Server 2008 R2 SP1 (x64)D3DCompiler (KB4019990) for Windows Server 2012 (x64) –         C:\Windows\windowsupdate.log and Events viewer / Windows Log / Installation
Microsoft .NET Framework 4.7.1 (x86 and x64)

–          Microsoft .NET Framework 4.7.1 Setup_<datetime>.html

Following files may be useful:

–          dd_NDP471-KB4033342-x86-x64-AllOS-ENU_decompression_log.txt

–          dd_SetupUtility.txt

Samples:
– Common_Prerequisite_20190208163513.log
– Microsoft .NET Framework 4.7.1 Setup_20190208_163537159.html

Core prerequisite bundle

–          Core_Prerequisite_<datetime>.log

Visual C++ 2017 Redistributables (x86)

–          dd_vcredist_x86_<datetime>.log

–          dd_vcredist_x86_<datetime>_000_vcRuntimeMinimum_x86.log

–          dd_vcredist_x86_<datetime>_001_vcRuntimeAdditional_x86.log

OPC Core Components 3.00 (106.0) x86

–          Core_Prerequisite_<datetime>_<sequence>_MSI_OPCRedist_x86.log

Microsoft SQL Server 2016 SP1 System CLR Types x64 / x86

–          Core_Prerequisite_<datetime>_<sequence>_MSI_SQLCLRTypes_x64.log

–          Core_Prerequisite_<datetime>_<sequence>_MSI_SQLCLRTypes_x86.log

Microsoft SQL Server 2016 SP1 Management Objects x64 / x86

–          Core_Prerequisite_<datetime>_<sequence>_MSI_SQLSMO_x64.log

–          Core_Prerequisite_<datetime>_<sequence>_MSI_SQLSMO_x86.log

Samples:
– Core_Prerequisite_20190208175410.log
– dd_vcredist_x86_20190208175419.log
– dd_vcredist_x86_20190208175419_000_vcRuntimeMinimum_x86
– dd_vcredist_x86_20190208175419_001_vcRuntimeAdditional_x86
– Core_Prerequisite_20190208175410_001_MSI_OPCRedist_x86.log
– Core_Prerequisite_20190208175410_002_MSI_SQLCLRTypes_x64.log
– Core_Prerequisite_20190208175410_003_MSI_SQLCLRTypes_x86.log
– Core_Prerequisite_20190208175410_004_MSI_SQLSMO_x64.log
– Core_Prerequisite_20190208175410_005_MSI_SQLSMO_x86.log

 Installation Core
InstallShield bootstrapper AIS_Core.log
InstallShield prerequisite AIS_CorePrq.log
Sentinel System Driver 7.5.9 MSI<random>.LOG
Installation itself, for any operation : install, repair, modify, uninstall MSI<random>.LOG
Installation Wdt
InstallShield bootstrapper AIS_Wdt.log
Installation itself, for any operation: install, repair, modify, uninstall MSI<random>.LOG
Patch

Via Bundle
For any operation: install, repair, uninstall
–    <product name>_&_WDT_<version name>_-_<version semantic>_<datetime>.log
–    AI_CondInst_<datetime>.log
–    <product name>_&_WDT_<version name>_-_<version semantic>_<datetime>_{<core product guid>}_<sequence>_CorePatch.log
–    <product name>_&_WDT_<version name>_-_<version semantic>_<datetime>_{<wdt product guid>}_<sequence>_WdtPatch.log
–    AI_CondUninst_<datetime>.log
Some samples:
–    PcVue_&_WDT_12_-_12.0.20_20210209143834.log
–    AI_CondInst_40143840.log
–    PcVue_&_WDT_12_-_12.0.20_20210209143834_{40490CCE-5CB1-42FE-B460-0650D278E2E3}_001_CorePatch.log
–    PcVue_&_WDT_12_-_12.0.20_20210209143834_{AE706476-9814-4796-ACFE-55A12FD2B66F}_002_WdtPatch.log
–    AI_CondUninst_40143933.log
Via Minor full media
–    MSI<random>.LOG


Created on: 12 Jan 2021 Last update: 04 Sep 2024